Terms of Service

1. Service description

Komply helps UK venue managers assess their compliance readiness for the Terrorism (Protection of Premises) Act 2025 (Martyn's Law). Komply makes venues SIA Compliance Ready. It does not certify compliance or guarantee a regulatory outcome. The SIA is the regulator: it assesses compliance and enforces the Act. Your organisation remains responsible for meeting its duties. Our Data Processing Agreement is part of these terms and sets out how we handle personal data on your behalf.

2. Eligibility

You must be the Responsible Person for the venue under the Act, or be authorised to act on their behalf. Komply is intended for use by businesses, not consumers.

3. Subscriptions and billing

• Subscriptions are annual, billed per site (location).
• Standard tier: £360 per site per year. Enhanced tier: £999 per site per year.
• Subscriptions renew automatically unless cancelled before the renewal date.
• No refunds are provided for partial periods, except where required by law.
• If a payment fails, a 7-day grace period applies before access is restricted. Your data is never deleted due to non-payment.

4. Acceptable use

You agree not to:

• Share your account credentials or allow unauthorised access
• Upload files containing malware or offensive content
• Attempt to circumvent security controls or access other organisations' data
• Use Komply to generate false compliance assessments

5. Limitation of liability

Komply is a decision-support tool. The outputs, including action plans and Section 7 statements generated automatically from your assessment answers, are guidance only. They do not constitute legal advice. You remain responsible for your compliance obligations under the Act.

To the fullest extent permitted by law, Komply's liability is limited to the fees paid by you in the 12 months preceding the claim.

6. Intellectual property

The Komply platform, brand, and automatically generated outputs are owned by Growtal. Your venue data and uploaded documents remain yours.

7. Termination

You may cancel your subscription at any time via Account > Manage subscription. On cancellation, access continues until the end of the paid period. You may request full data deletion via Account > Delete my account.

8. Changes to these terms

We will notify you by email at least 30 days before material changes take effect. Continued use after that date constitutes acceptance.

9. Governing law

These terms are governed by the laws of England and Wales.

10. Contact

Legal notices: info@komply.uk